--- title: How to Enter Authorization Notes description: In this video, we'll review the proper way to enter authorization notes in the MobilePak app. --- [Skip to content](https://learn.servicesanitation.com/how-to-enter-authorization-notes#main-content) English Show submenu for translations [![ssi-logo](https://learn.servicesanitation.com/hs-fs/hubfs/ssi-logo.jpg?width=100&height=51&name=ssi-logo.jpg)](https://learn.servicesanitation.com/?hsLang=en) - [Quick Hitters](https://learn.servicesanitation.com/migration/quick-hitters) - [Safety Meetings](https://learn.servicesanitation.com/safety-meetings) - [Driver Training](https://learn.servicesanitation.com/driver-training) - [Yard Training](https://learn.servicesanitation.com/yard-training) - [CSR Training](https://learn.servicesanitation.com/csr-training) - [Tablet Training](https://learn.servicesanitation.com/tablet-training) Open main navigation Close main navigation - [Quick Hitters](https://learn.servicesanitation.com/migration/quick-hitters) - [Safety Meetings](https://learn.servicesanitation.com/safety-meetings) - [Driver Training](https://learn.servicesanitation.com/driver-training) - [Yard Training](https://learn.servicesanitation.com/yard-training) - [CSR Training](https://learn.servicesanitation.com/csr-training) - [Tablet Training](https://learn.servicesanitation.com/tablet-training) - English Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.servicesanitation.com/?hsLang=en) 2. [Tablet Training](https://learn.servicesanitation.com/tablet-training?hsLang=en) # How to Enter Authorization Notes ## In this video, we'll review the proper way to enter authorization notes in the MobilePak app. ![](https://fast.wistia.com/embed/medias/9wkkoq2s5q/swatch)   On occasion, you may need to skip a service due to a locked gate, limited access, or even a blocked unit.  If any of these issues were to arise, you’ll first need to contact dispatch to let them know of the issue and they’ll attempt to contact the customer.  If they’re unable to reach the customer, they’ll present you with an authorization code that you’ll need to enter into the system. To do this, you’ll need to click the “add note” button, located on the right-hand side of your screen then press “Custom Note”.  This will open a pop-up window where you’ll proceed to type out the authorization code that dispatch provided. You’ll then press “ok.”  This will close the note window.  You will then attach a photo of the issue to the account by removing your tablet from the truck and clicking the “photos” link from the upper right-hand corner. This will then allow you to take pictures from the tablet and upload them directly to the account for dispatch and the customer to see.  Once you’ve uploaded a picture, you’ll then proceed to press the skip button, followed by the word “Authorization”. The work will then disappear, and you’ll proceed to your next stop.  Please note, you’ll only need to enter authorization note to the restroom service line item.  There is no need to enter authorization codes for the hand sanitizer service, and any other services that you may be skipping. It is not necessary to enter the auth code for each line. It only needs to be entered once and for the other lines they can just click skip and authorization. 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