In this video, we're going to review how to verify your daily work orders and confirm they're inputted correctly in the MobilePak app.
To begin, locate your route coversheet which identifies the total number of work orders you should have for the day. This information is commonly found on the bottom left hand corner of the cover sheet. With that number in mind, log into the MobilePak app. Once logged in you’ll see all of your scheduled stops and work orders in the left-hand column of the screen. Please note, all work orders should be at the top of your daily work as they’re sequenced to stop 0 by default. They are also marked with red W/O text. Knowing this, you’ll want to count the total number of work orders listed in your workload column and confirm it with the number of work orders listed on your route sheet. If those numbers don’t align, you’ll need to contact dispatch and await further instructions.
Removing Stops, Scheduled for Pickup:
After confirming all your workorders align with the number listed your coversheet, you’ll then want to review each stop for the day, looking for potential skips that you can quickly remove from your daily workload. You can skim this information by clicking into each stop and reviewing the notes on the right-hand side of the screen. If it says “Skip Service, Scheduled for Pickup” in the notes and the date listed has passed, you can click the red skip button and click the “Scheduled for Pickup” button from the popup menu. This will automatically remove it from your route for the day.
Sequencing your Route:
One of the great things about the MobilePak app is that it allows you, as the service technician, to easily re-sequence your route on the fly while simultaneously notifying dispatch of the changes. These changes will be updated before you return to that route the following week.
When resequencing your work, you’ll want to begin by resequencing your work orders and fitting them into your route where they make the most sense. To begin, you’ll want to click your first work order which is sequenced as stop 0. With that selected, navigate into the upper right-hand corner where it says “maps.” This will open the map tool and show you a yellow pin point, identifying where the stop is located. You’ll also see your other stops on the map, identified with red pin drops. To see which stops are the closest and to sequence them appropriately, click one of the nearby red stops and identify which stop number that is. With that information in hand, you’ll then go back to the work order that you originally highlighted and then click the “info” button in the top right hand corner to turn off the map and put the stop information back onto the screen.
With that info present, update the sequence number of that particular work order to precede the nearby stop that you identified while using the map. For example, If the closest stop near this work order was stop 290, you would update the sequence of the workorder from stop 0 to stop 291 and then click “ok” to save the updated information. Once saved, the work order, which was originally sequenced as stop 0, will then bump down on your list to the appropriate stop of 291. Please note, when resequencing stops, you’ll need to sequence not only the restroom, but also any other services that may need to be performed such as hand sanitizer, lock kits, or anything else that may be listed on the account.
You can that use that same process to reorder any of your other stops accordingly to mirror your current workload for the day.