In this lesson, we'll discuss how to visually inspect a portable restroom upon delivery to make sure it's in fully working order to meet customer expectations.
Summary:
In this video, we’ll discuss how to visually inspect a portable restroom upon delivery to make sure it’s in fully working order to meet customer expectations. During this inspection, you should follow all proper servicing techniques, including dating, prewashing, pumping, priming, restocking, and drying as necessary.
Inspecting the Exterior:
Once properly delivered, you’ll want to ensure the unit is sitting on level ground in its desired delivery location. Failing to do so may cause an unwanted tip over during the customer’s rental period. You’ll also need to visually inspect the exterior of the unit to identify any damage that may have occurred during transport.If damaged, you’ll need to properly label the unit by using one of the damage decals,which can be found inside your tool bag. You’ll then need to exchange that unit for another. If you’re without additional units, you’ll need to contact dispatch and await further instructions.
Inspecting the Interior:
As part of your visual inspection, you’ll also need to wander into the restroom to ensure all the interior amenities are accounted for and are in working order. To begin, you’ll verify that a new date sticker has been properly installed. Up to three date stickers can be overlaid before starting over. Once the date sticker is confirmed, you’ll need to sign and date it, even if it was serviced at the yard prior to your delivery. By doing this, you’ll prove that full service was properly executed by you or someone at the yard prior to delivery. After signing and dating, you’ll need to do a once over, making sure the walls are free of dirt, debris, and graffiti. If dirty, do whatever is necessary to get it ready for the new customer.
Now that you’ve confirmed the unit has been cleaned, primed, and restocked, you’ll need to check the hand sanitizer, toilet paper, and soap dispensers and make sure they are properly riveted to the walls and are in proper working order. For specialty restrooms, such as standards or deluxe units, you’ll also need to make sure the sinks and water supply tanks are properly plugged, with pump pedals working as needed. If anything appears to be broken, do your best to fix it using the tools in your tool bag. If you’re unable to fix it, you’ll need to exchange it for another unit on your truck and mark that unit as damaged.
On occasion, the waste tank, toilet seat, or vent stack can rattle loose. If you visually inspect that any of these objects are unattached, loose, or even leaking, please do your best to repair or exchange as needed. While these inspections may seem somewhat minor, these small checks are what prevent us from having to send you or another driver back later to perform an additional service, exchange, or repair.