Stop Cleans, Skip Services, & Scheduled for Pickup

Stop Clean, Skip, and Scheduled for Pickup are just a few fancy terms you might come across every now and then, especially if you're working with a route. But what do they all mean and how could they affect you as a driver?


Stop Cleans:

So what is a stop clean? Well, just like any other business, we sometimes encounter customers who have mastered the art of avoiding bill payments. Despite our best efforts to collect, we sometimes have no choice but to implement a "stop clean" on their account. This means that until we receive the payment, we will temporarily stop the cleaning services for their unit. By not cleaning their units, we often get the leverage we need to get paid.

Skipped Services:

On occasion, our customers are proactive in reaching out to our customer service team to inform us that they do not require their regularly scheduled service on a particular day. This can often occur during holidays, inclement weather days, or even if they have already paid for their equipment to be cleaned earlier in the week. We refer to these instances as "skipped services." They are typically entered into our work orders system to assist you in keeping track of which stops can be omitted from your workload.

Scheduled for Pickup

From time to time, you may come across an account that has "Scheduled for Pickup" listed in the route notes. If you encounter this situation and don’t have a work order, it is likely because the equipment is scheduled for pickup later in the day by a different driver. In such cases, please skip this stop as there is no need to clean it right before it is picked up.

Daily Tablet Review:

Now that we've got these important notes under our belt, let's talk about the perfect timing to catch all these details about your route. Ask any seasoned driver and they’ll tell you the best time to review your work is early in the morning before you bid farewell to the shop.

Once your tablet is up and running, you can easily organize your work orders. Take a closer look at each stop, carefully reviewing the notes and identifying any stops that require extra attention, such as stop cleans, skipped services, or those scheduled for pickup.

Stop cleans can be easily spotted with a little red lock icon next to the stop address on the left side of the screen. To check out any other notes, simply click into each stop and keep an eye out for any bold red text. If you happen to stumble upon a stop clean, skip service, or schedule for pickup, just give that red skip button a click. Voila! You'll then be presented with a skip code. Please pick the appropriate reason and watch it magically disappear from your workload.

Skip services are designate in your tablet as work orders. When dealing with these, it’s best to first re-sequence the work order so it falls in line with the corresponding route stop. In this example, we’ll resequencing this skip work order from 0 to 51 as its referencing stop 50. With the two side by side, we’ll first drill into the route stop. Next we’ll click the red skip, followed by click the grey skip note. Lastly, we’ll jump into the work order which is now sequenced as 51. Instead of skipping the work order here though, we’ll need to click start/stop. This will allow dispatch to close this work order accordingly.

This will save you from doing any unnecessary work and give the operations and sales teams what they need to meet the customer expectations.